Accountability and Effectiveness Evaluation in Non-profit Organizations

This volume provides new perspectives on assessing the performance of non-profit organizations whilst meeting the information needs of decision-makers, both internal - such as resource-providers, regulators and clients - and external - including boards, managers, staff and volunteers.
Whilst most discussions of accountability focus exclusively on the financial side, this title offers a significant contribution to a relatively untouched area, combining the treatment of both evaluation and accountability from a managerial perspective.

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Table of contents : Introduction
1. Accountability: the Foundation of Performance Measurement, Evaluation and Reporting
2. Generating Information to Serve Accountability Relationships: Evaluation Methods and Processes
3. Recent Research on Accountability Relationships and Evaluation: What Really Goes On?
4. The Use of Information in the Accountability Relationship: Further Evidence of Human Problems in the Evaluation Process
5. Taking the Next Step: Developing General Standards of Performance Reporting for Non-Profit Organizations
6. Grappling with the Dilemmas of Evaluation: A Review of Existing Evaluation Tools for Non-Profit Organizations
7. From Concepts to Practice: Improving Cost Information for Decision Making in Non-Profit Organizations
8. Case Studies in Performance Management 1: Capital Mental Health Association
9. Case Studies in Performance Management 2: The Art Gallery of Greater Victoria
10. Making Sense of Multiple Measures of Performance: an Assessment of the CCAF/FCVI Approach to Annual Performance Reporting
11. Performance Measurement in Non-Profit Organizations: a Note on Integration and Focus within Comprehensiveness
12. The Value Sieve: Accountable Choices Among Incommensurable Programs Christopher Corbett
Summary and Conclusions